The Role of Value Stream Mapping in Banking and Finance

Implementing International Standards with BIC Platform by GBTEC and Arab Business Intelligence Company
April 22, 2024 by
Ahmed Al-Saudi


Banking and finance institutions are increasingly turning to Value Stream Mapping (VSM) as a strategic tool to enhance operational efficiency and customer satisfaction. Adhering to international standards, VSM helps in streamlining processes and removing inefficiencies. This blog post explores the application of VSM in the banking and finance sector, emphasizing the role of the BIC Platform by GBTEC, supported by the expertise of Arab Business Intelligence, in facilitating this transformative process.

The Importance of VSM in Banking and Finance

VSM is a lean-management method that helps organizations identify and eliminate waste, thereby optimizing the steps from product or service inception to delivery. In the context of banking and finance, VSM focuses on improving transactions, reducing cycle times, and enhancing compliance with international regulatory standards such as ISO 9001 and ISO 55000, among others.

BIC Platform by GBTEC: A Comprehensive Tool for Operational Excellence

The BIC Platform by GBTEC is specifically designed to support complex environments like those in banking and finance, offering robust capabilities that include:

  • Process Design and Mapping: Facilitates the creation of intuitive and detailed process maps that visualize both material and information flows, making it easier to identify bottlenecks and redundancies.
  • Process Optimization and Simulation: Allows institutions to simulate different process scenarios to foresee outcomes and optimize operations before implementing changes in the real world.
  • Real-time Integration and Automation: Integrates seamlessly with existing IT systems to automate processes and ensure that data flows smoothly across all banking operations, reducing errors and increasing efficiency.
  • Compliance and Risk Management: Provides tools to manage and monitor compliance with all applicable international and local regulations, helping institutions maintain standards and mitigate risks.

Advantages of Implementing VSM with BIC Platform

Using the BIC Platform for VSM implementation provides several strategic benefits:

  • Enhanced Operational Efficiency: By mapping and analyzing existing processes, banks can reduce cycle times and streamline operations, significantly cutting costs and improving service delivery.
  • Regulatory Compliance: The platform's compliance management features ensure that any process adjustments are automatically aligned with the latest regulations, helping prevent compliance breaches.
  • Improved Customer Experience: Optimized processes result in faster service delivery and fewer errors, leading to higher customer satisfaction and loyalty.
  • Continuous Improvement and Innovation: The BIC Platform supports continuous process improvement, encouraging innovation and keeping institutions competitive in a rapidly changing financial landscape.

Arab Business Intelligence Company: Expertise in Digital Transformation

The Arab Business Intelligence Company brings a wealth of knowledge and experience in digital transformation and process optimization. They specialize in:

  • Customization and Implementation: Adapting the BIC Platform to meet the specific needs of each financial institution, ensuring that the solution fits seamlessly into their existing operational framework.
  • Training and Change Management: Providing in-depth training to ensure that all levels of the organization are proficient in using the new systems and embracing the streamlined processes.
  • Analytical Support and Strategic Development: Offering ongoing analytical support to interpret data generated from the new processes and use these insights to drive strategic business decisions.


Adopting Value Stream Mapping in the banking and finance sector, particularly through the BIC Platform by GBTEC and supported by the expertise of the Arab Business Intelligence Company, aligns with the need for efficiency and compliance. This combination not only enhances operational workflows but also equips institutions to better meet the challenges of the financial industry. As banks continue to seek efficiency and innovation, tools like the BIC Platform will be crucial in driving forward these initiatives.