Revolutionizing Banking and Finance

Total Quality Management with BIC Design & Execution
April 16, 2024 by
Ahmed Al-Saudi

In today's fast-paced financial world, banks and financial institutions are increasingly focusing on enhancing operational efficiency and customer satisfaction. Total Quality Management (TQM) emerges as a pivotal strategy in achieving these goals. Through a strategic partnership with GBTEC, Arab Business Intelligence is poised to transform the Middle Eastern banking and finance sector by offering comprehensive TQM solutions using BIC Design & BIC Execution.

Understanding Total Quality Management (TQM) in Banking

Total Quality Management (TQM) in the banking and financial sector involves the continuous improvement of internal practices, processes, and systems to enhance service delivery and customer satisfaction. This management approach not only aims at meeting but exceeding customer expectations, thereby fostering a positive reputation and competitive edge in the market.

Capabilities and Features of BIC Design & Execution

BIC Design & Execution by GBTEC provides a robust framework tailored for the unique needs of the banking and finance sector. This solution is designed to streamline processes, reduce errors, and ensure regulatory compliance. Key features include:

  • Process Optimization: BIC Design offers sophisticated tools for modeling and automating business processes, ensuring they are efficient and aligned with organizational goals.
  • Compliance and Risk Management: The solution integrates compliance management tools that help institutions adhere to local and international standards, reducing the risk of penalties and reputational damage.
  • Real-time Analytics: BIC Execution enables real-time monitoring and reporting of process performance, helping decision-makers identify areas for improvement and make informed strategic decisions.

Expertise of Arab Business Intelligence Team

Arab Business Intelligence brings a team of seasoned professionals to the table, each skilled in implementing TQM systems within the demanding environment of financial services. Their expertise is not just in deploying technology but in transforming corporate cultures to embrace continuous improvement. The team's profound understanding of regional market dynamics and regulatory frameworks makes them the ideal partner for financial institutions aiming to implement TQM.

Meeting TQM Requirements and Standards with BIC

Implementing TQM in the banking sector requires adherence to various quality standards and frameworks that govern financial operations. BIC’s comprehensive toolset ensures that all TQM standards are met by:

  • Ensuring Quality Control: Automated workflows and quality checks embedded within BIC help maintain high standards consistently throughout all bank operations.
  • Customer Focus: Tools within BIC collect and analyze customer feedback, integrating it directly into service improvement loops, thereby directly aligning operations with customer needs.
  • Continuous Improvement: BIC’s iterative process design enables banks to quickly adapt and optimize processes in response to changing market conditions or internal objectives.


The partnership between Arab Business Intelligence and GBTEC through the implementation of BIC Design & Execution promises to usher in a new era of quality management in the Middle Eastern banking and finance sector. With state-of-the-art technology and deep local expertise, this collaboration is not just about meeting the current demands but setting new benchmarks in quality and performance in banking services. For banks looking to thrive in an increasingly competitive and regulated environment, embracing this TQM solution could well be the keystone to success.